Elements and Performance Criteria
- Determine needs of client
- Collect and analyse relevant information in consultation with injured person and other relevant parties to determine needs of client
- Identify internal and external relevant parties to assist with determining and meeting client’s needs
- Consult with relevant parties to determine extent of physiological and/or psychosocial impact of injury on the person
- Develop and maintain appropriate and accurate records of client’s needs
- Facilitate return to work planning process
- Identify potential barriers to return to work in consultation with clients and relevant parties
- Facilitate case conferences as required to determine appropriate return to work strategy for clients in line with their needs and perceived barriers
- Develop sustainable return to work objectives for clients that reflect their needs and intended goals in consultation with them and other relevant parties
- Facilitate implementation of return to work strategy
- Make appropriate referrals to health and rehabilitation professional services in line with client’s needs and set goals and objectives
- Liaise and record discussions with relevant parties as required to ensure agreed return to work strategy is progressed as planned
- Provide guidance, support and education on return to work process to relevant parties as required
- Monitor and review effectiveness of return to work strategy
- Routinely collect, analyse and review information on effectiveness of return to work strategy in meeting client’s needs, reflecting current best practice as well as set goals and objectives
- Seek advice and feedback from relevant parties when goals are not being met and adapt plan to reflect any changes required
- Use range of computer applications and organisational systems to access, extract and share relevant information